How to Edit Order’s details in MapMyChannel (MMC) app?

How to Edit Order’s details in MapMyChannel (MMC) app?

Merchants or Store owners can ensure correct and up-to-date order management by editing

an order's details in real-time through the MapMyChannel (MMC) App. This flexibility can greatly increase customer satisfaction because it allows for speedy error corrections and order revisions depending on customer requests. Maintaining operational correctness and speeding up reaction times to changes or problems are benefits of effective order management. 

Steps to Edit an Order's Details

Accessing the Order for Editing


  1. Navigate to the “Orders" page from the main Home.





2. Find the order you wish to edit. You can search for specific orders with the help of filter tools
such as Order ID, Channel Account, and ERP Order Status, and click on the ‘Filter’ button.



3. Select the 'Edit' button next to the order you wish to change from the 'Action' column of the order list.
This action will open the order's detail page where you can make changes across various tabs.



2. Editing Specific Order Details

  • Customer Details

- Details You Can Edit: Company Name, Email, First Name, Last Name, Full Name, and Phone.




- How to Edit: Navigate to the Customer tab. Update the fields as necessary and click 'Update' to save the changes.




  • Shipping and Billing Address

- Details You Can Edit: You can modify the shipping and billing addresses.


- How to Edit: Go to the Address tab, make the required address changes

, and press 'Update' to apply the changes.


  • Order Quantity


- Details You Can Edit: Adjust the quantity of any items in the order.




- How to Edit: Switch to the Order Items tab, update the quantity as needed, and click 'Update' to save the changes.



  • Shipping Method and Order Status


- Details You Can Edit: Change the shipping method by clicking on the tab of ‘More Information’ and update the current status of the order.




- How to Edit: Visit the More Information tab, select new options or edit existing ones for shipping method and order status, and hit 'Update' to finalize the edits.



3. Benefits of Editing Orders


  1. Flexibility: Adjustments can be made to accommodate changes requested by customers or to correct errors, enhancing the ability to respond flexibly to various situations.
  2. Improved Accuracy: Updating order details as new information becomes available or errors are noticed ensures that the data remains accurate, which is critical for order fulfillment.
  3. Enhanced Customer Satisfaction: Prompt and responsive changes to orders based on customer feedback can significantly improve customer satisfaction and loyalty.
  4. Operational Efficiency: Efficient management of order changes reduces delays and potential issues in the order fulfillment process, contributing to smoother operations.

Conclusion

One of the key features that facilitates dynamic order management in the MapMyChannel (MMC) App is the ability to change order data. Merchants can make sure that order information is correct and order sync is seamless until fulfillment by following the above-described procedures. To keep an ordering system that is dependable and effective, always be sure to save modifications quickly and double-check them for accuracy.

Common challenges of customer / FAQ suggested

What order details can you edit? (Already, covered in the KB article above)




In case, you have any questions OR need some assistance, you can always reach out to us at help@webbeeglobal.com 




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