One essential feature that gives merchants flexibility and control over order data management is the ability to input past/ historical data/orders into the MapMyChannel (MMC) App manually. There are two main ways to perform manual imports: Import Orders from Sales Channel and Import Orders using CSV. 

Knowing how to carry out these procedures guarantees accurate processing and accounting for every order.

Methods to Manually Import Orders

A. Import Order through CSV

   - Step-by-Step Process:

1. Navigate to the Orders Page: Access the orders management section from your MapMyChannel (MMC) App dashboard.

2. Click 'Import Order via CSV': Find and click on the "Import Order via CSV" button. This will open a pop-up.

 3. Upload New CSV File: In the pop-up, click the ‘Choose File’ button under the "Upload New CSV File Order" section.

4. Select Sales Channel: Optionally, you can select the sales channel where you want to upload the orders. This helps categorize and manage orders according to their origin.

5. Import: After selecting the file and sales channel, confirm the upload to import the orders.

B. Import Orders from the Sales Channel

 - Step-by-Step Process:

1. Navigate to the Orders Page: Go to the orders section from the main dashboard of your MMC App.

2. Click 'Import Order': Press the "Import Order" button to open a new pop-up.

3. Configure Import Settings: In the pop-up, choose to import by date or order ID. Select the sales channel account from which you want to import the orders.

4. Enter Order Details: If importing by order ID, enter the order ID.

Or if importing by order create a date, enter the date range for the same.

5. Import: Confirm the details and click on the import button to fetch orders.

You have successfully imported your order manually into the MapMyChannel (MMC) App. 

Use Cases for Manually Importing Orders

- Recovering Missed Orders: In rarest of the cases, automated systems may fail to capture certain orders due to technical glitches or integration issues. Manual import allows for the recovery and processing of these orders.

- Integrating Orders from New or Temporary Sales Channels: For sales channels that are not permanently integrated into the main system, manual imports can be used to fetch past orders.

- Testing and Validation: Manually importing orders can be useful for testing new system configurations or for training purposes, ensuring that the system processes orders correctly before going live.

- Custom Orders: Special orders that require unique handling or customization often benefit from manual entry to ensure all details are accurately captured.

Conclusion

The ability to manually import orders into the MapMyChannel (MMC) App adds an important layer of versatility and reliability to order management operations. By following the detailed steps for each method of import—whether through CSV files or directly from sales channels—merchants can ensure comprehensive order integration and processing. This capability is crucial for maintaining a high level of customer service and accuracy in scenarios where historical data is vital to have along with new upcoming orders for management and overall operational efficiency. 

Common challenges of customer / FAQ suggested 

• Where can I find the sample CSV file for order import? (You can download the sample CSV file from the Upload Order CSV File pop-up by clicking Download Sample)

In case, you have any questions OR need some assistance, you can always reach out to us at help@webbeeglobal.com