The order page is the backbone of MapMyChannel (MMC), playing a pivotal role in updating orders, syncing to Amazon, editing if necessary, and managing orders in general. This article provides a detailed overview of the Order Page in MMC, emphasizing its crucial role in your operations. Here, we’ll cover the key features available on this page. 

How to navigate to the Orders Page:

From the left menu, click on “Orders” to access the orders page. 

Order Page Features:

At the top of the page, there are multiple filtering options, such as:

• Order ID

• Channel Account

• ERP Order Status

• Date range (From Date to end Date)

These filter options help check the list of specific orders based on set criteria. 

Order Table: 

Just below the filtering options, the page displays a table of orders. Each row represents an individual order, showing details like Order ID, Order Data, Source, and Order Status. Depending on its current status, each order has specific actions such as Edit, Archive, Re-Submit, or Cancel.                                                                                                                 

Functional Buttons:

At the top right are multiple functional buttons such as ‘Update Shipment’, ‘Export Order CSV,’ ‘Import Order CSV,’ and ‘Import Order.’ 

• Update Shipment: The term " update shipment" refers to a shipment or order's present status. Shipment statuses can be used to monitor order progress and its current position in the fulfillment process.

• Export Order CSV: To see a broad overview of your entire order information, export your orders as a spreadsheet using the comma-separated values (CSV) feature from the Orders page of your channel admin.

• Import Order CSV: The CSV import tool allows you to import orders to MapMyChannel in bulk by uploading a spreadsheet. 

• Import Order: A commercial document known as an import order describes a transaction in which one marketplace purchases products from another. An import order contains a CSV with details on the orders for goods or services purchased, including column details like Order ID, Order Data, Source, and Order Status, etc.

Using the Order Page: 

• To Filter Orders, Select the preferred criteria from the drop-down menus and enter the data range if necessary. Then, click the ‘Filter’ button to apply the filters. 

For example: 

Criteria 1. Based on ‘Channel Account.’ 

Criteria 2. Based on ‘ERP Status.’ 

• To Edit an Order, Click the ‘Edit’ button next to it to modify its details. 

• This button takes you to a detailed order page where changes can be made. 

• To Export Data: Click ‘Export Order CSV’ to download a CSV file of the orders displayed, which can be used for reporting or analysis. 

Troubleshooting Common Issues: 

Filtering Errors:

If you experience issues with the filters not applying correctly, ensure all filter fields are filled correctly. Clearing the browser cache or refreshing the page prior might also help.

Exporting Issues:

 If the CSV export does not work, check your browser’s popup settings, as they may block the download. Ensure that your internet connection is stable all the time.

Conclusion

The MapMyChannel app's Orders Page provides updated details to merchants on orders syncing with Amazon FBA/ ERPs connected. By familiarizing yourself with the above-mentioned features and functionalities, you can effectively manage customer orders and ensure seamless operations.

Common challenges of customer/ FAQ suggested

1. Your Order ID needs to be shown in the table.

2. Unable to Export Order CSV data (If the CSV export does not work, check your browser’s popup settings as they may be blocking the download.)

3. Unable to Import Orders manually

If you have any questions or need assistance, you can always reach out to us at help@webbeeglobal.com