Self-Onboarding MapMyChannel
Overview
The MapMyChannel Onboarding process is designed to help you configure your integration quickly and accurately. During onboarding, you'll connect your sales channel and ERP/fulfillment platform, provide your business details, configure essential mappings, and verify your setup before the integration becomes operational.
The onboarding process consists of five simple steps:
Sales Channel & Fulfillment/ERP Selection
Point of Contact (POC) Details
Channel Connections
Mappings & App Settings
Configuration Checklist
Completing each step ensures that your orders, inventory, shipping, and other business data are synchronized correctly between your connected platforms.
Step 1: Select Your Sales Channel and Fulfillment/ERP
The first step is to choose the platforms you want to integrate using MapMyChannel.
Select:
Sales Channel – The platform where your orders are received (for example, Shopify, Amazon, WooCommerce, TikTok Shop, etc.).
Fulfillment/ERP – The platform responsible for inventory management, fulfillment, warehouse operations, or enterprise resource planning.
This selection determines which integration workflow, settings, and configuration options will be available during onboarding.
Step 2: Enter Point of Contact (POC) Information
After selecting your platforms, you'll be asked to provide your business contact information.
The following details are required:
Full Name
Email Address
Phone Number
Role/Designation
Preferred Communication Mode
The communication preference helps our support and onboarding teams contact you using your preferred method whenever assistance is required.
Providing accurate contact information also helps streamline support requests and onboarding communications.
Step 3: Connect Your Platforms
Once your contact information has been submitted, the next step is to establish secure connections between MapMyChannel and your selected platforms.
The connection process occurs in the following order:
Connect Your Sales Channel
Begin by connecting the sales channel selected in Step 1.
Depending on the platform, you may be required to:
Sign in to your account
Grant authorization
Provide API credentials
Approve requested permissions
Once authentication is successful, your sales channel will be connected to MapMyChannel.
Connect Your Fulfillment/ERP Platform
After successfully connecting the sales channel, connect your selected ERP or fulfillment platform using the same authorization process.
When both connections are complete, MapMyChannel can begin securely exchanging information between the two systems.
Step 4: Configure Mappings and App Settings
After your platforms are connected, you'll configure the settings that control how information flows between them.
This step includes configuring important mappings and application preferences.
Shipping Method Mapping
Map shipping methods from your sales channel to the corresponding shipping methods supported by your fulfillment or ERP platform.
Correct shipping mappings ensure that orders are processed using the intended shipping service.
Carrier Mapping
Configure carrier mappings so that shipment carriers between both platforms correspond correctly.
This helps maintain accurate shipping information and tracking updates throughout the fulfillment process.
App Settings
Configure the integration settings based on your business requirements.
Depending on the selected platforms, available settings may include:
Order synchronization preferences
Inventory synchronization
Tracking synchronization
Default fulfillment behavior
Processing rules
Other platform-specific configurations
These settings determine how the integration behaves during daily operations.
Step 5: Review the Configuration Checklist
The final onboarding step is the Configuration Checklist.
This page provides a summary of all required setup items and verifies whether your integration has been configured correctly.
The checklist helps confirm that:
Sales Channel connection is complete
Fulfillment/ERP connection is complete
Required mappings have been configured
Shipping methods are mapped
Carrier mappings are complete
Required app settings have been configured
All mandatory setup requirements have been satisfied
If any configuration is incomplete, the checklist will indicate what still requires attention before the integration can function properly.
Once every required item has been completed successfully, your onboarding process is finished and your MapMyChannel integration is ready to use.
Next Steps
After completing onboarding, your MapMyChannel integration is fully configured and ready to synchronize data between your connected platforms. Based on your configured settings and the capabilities of your selected sales channel and fulfillment/ERP system, you can begin syncing orders, inventory, shipments, tracking information, and other supported data.
As your business grows, you can connect multiple sales channels to the same MapMyChannel account for centralized order processing. Orders from all connected sales channels can be routed to your selected fulfillment/ERP platform through a single integration.
Frequently Asked Questions (FAQs)
1. What is the MapMyChannel onboarding process?
The MapMyChannel onboarding process helps you configure your integration by selecting your platforms, connecting your accounts, configuring mappings and app settings, and verifying the setup before you start syncing data.
2. How many steps are included in the onboarding process?
The onboarding process consists of five steps:
Sales Channel & Fulfillment/ERP Selection
Point of Contact (POC) Details
Channel Connections
Mappings & App Settings
Configuration Checklist
3. Can I change my selected Sales Channel or Fulfillment/ERP during onboarding?
Yes. You can modify your selections before completing the onboarding process. If onboarding has already been completed, you may need to update your integration settings accordingly.
4. Why do I need to provide Point of Contact (POC) details?
Your POC information helps the MapMyChannel team communicate with you regarding onboarding, support requests, technical issues, and important account updates.
5. What information is required on the POC page?
You'll be asked to provide:
Full Name
Email Address
Phone Number
Role/Designation
Preferred Communication Mode
6. Why do I need to connect both my Sales Channel and Fulfillment/ERP platform?
Both connections are required for MapMyChannel to exchange data between your platforms, such as orders, inventory, shipments, tracking information, and other supported records.
7. Which platform should I connect first?
During onboarding, you should first connect your Sales Channel, followed by your Fulfillment/ERP platform.
8. What happens if one of my platform connections fails?
The onboarding process cannot be completed until both platform connections are successfully established. Verify your credentials and permissions before trying again.
9. What are mappings, and why are they important?
Mappings define how information is translated between your connected platforms. Proper mappings help ensure accurate order processing, shipping, inventory synchronization, and fulfillment.
10. What types of mappings do I need to configure?
Depending on your integration, you may need to configure:
Shipping Method Mapping
Carrier Mapping
Other platform-specific mappings
11. What are App Settings?
App Settings allow you to configure how your integration behaves. Depending on the selected platforms, these settings may include order synchronization, inventory synchronization, tracking synchronization, processing rules, and other integration preferences.
12. Can I modify mappings and App Settings after onboarding?
Yes. You can update your mappings and application settings whenever your business requirements or workflows change.
13. What is the Configuration Checklist?
The Configuration Checklist verifies that all required setup steps have been completed before the integration becomes fully operational.
14. Why is the Configuration Checklist important?
The checklist helps identify any missing configurations that could prevent the integration from functioning correctly, ensuring your setup is complete before you begin syncing data.
15. What happens if an item in the checklist is incomplete?
You'll need to complete the missing configuration before the onboarding process can be considered complete and the integration can function as intended.
16. Is onboarding complete once all checklist items are finished?
Yes. Once every required item in the checklist has been successfully completed, your integration is ready for use.
17. What can I do after completing onboarding?
After onboarding, you can begin synchronizing supported data between your connected platforms, including orders, inventory, shipments, tracking information, and other available data based on your integration.
18. Can I add more Sales Channels later?
Yes. After onboarding, you can add multiple Sales Channels to your MapMyChannel account. Orders from all connected sales channels can be routed to your configured Fulfillment/ERP platform.
19. Can I connect multiple Fulfillment/ERP platforms?
Currently, MapMyChannel supports connecting one Fulfillment/ERP platform per account. However, you can connect multiple Sales Channels to that single Fulfillment/ERP platform.
20. Do I need to complete onboarding again when adding another Sales Channel?
No. Once your account has been onboarded, you can add additional Sales Channels without repeating the entire onboarding process.
21. What should I do if I encounter an issue during onboarding?
If you experience any issues while completing the onboarding process, verify that:
Your platform credentials are correct.
You have the required administrator permissions.
All mandatory fields have been completed.
Required mappings and settings are configured correctly.
If the issue persists, contact the MapMyChannel Support team for assistance.
22. How long does the onboarding process usually take?
The onboarding time depends on the number of platforms you are connecting and the required configuration. Most users can complete the process within a few minutes if all necessary account credentials and information are readily available.
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